Terms & Conditions

Welcome to Crystal Bay Development LLC. By accessing our website and/or making a payment through our platform, you agree to comply with and be bound by the following Terms and Conditions.

  • General
  • These Terms govern your use of our website and services.
  • All prices, offers, and services are subject to change without prior notice.
  • We reserve the right to update or modify these Terms at any time.

1.2 Payments

  • Payments are processed securely through CCAvenue.
  • All payment details provided by you must be accurate and valid.
  • International transactions may be subject to currency conversion fees by your bank.
  • Crystal Bay Development LLC does not authorize any representative, broker, or third party to collect payments on its behalf.
  • Payments are accepted only through our secure online payment gateway or directly at our Dubai Head Office.
  • For all payment or property-related communications, Crystal Bay Development LLC will issue an official email from the domain @crystalbay.ae or provide an official letter on company letterhead.
  • Crystal Bay Development LLC shall not be held liable for any payments made through unauthorized channels or to individuals not directly affiliated with the company.

1.3 Use of Services

  • You agree to use our website only for lawful purposes.
  • Any attempt to misuse, hack, or damage the website is strictly prohibited.
    • Governing Law
  • These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
  1. Privacy Policy

Last Updated: August 2025

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.

2.1 Information We Collect

  • Personal details (name, email, phone number, address) provided during transactions.
  • Payment details (processed securely via CCAvenue – we do not store your card details).
  • Website usage data via cookies and analytics tools.
  • 2 How We Use Your Information
  • To process and confirm your transactions.
  • To communicate important updates and promotional offers.
  • To improve website functionality and user experience.

2.3 Data Security

  • We use industry-standard security measures to protect your information.
  • Payment transactions are encrypted and processed through secure payment gateways.

2.4 Third-Party Sharing

  • We do not sell or rent your personal data to third parties.
  • We may share data with service providers strictly for transaction processing.
  1. Refund Policy

Last Updated: August 2025

We strive to provide the best service possible. However, our refund policy applies as follows:

3.1 Eligibility for Refund

  • Refund requests must be submitted within 14 days of payment.
  • Refunds will only be considered in cases of duplicate payments, technical errors, or service unavailability.

3.2 Non-Refundable Transactions

  • Payments for services already rendered are non-refundable.
  • Certain promotional offers or discounted transactions are non-refundable unless stated otherwise.

3.3 Refund Process

  • To request a refund, contact us at info@dubaigrouphousingsociety.com with payment details.
  • Approved refunds will be processed within 15-30 business days to the original payment method.